MANAGED IT · CYBERSECURITY · COMPLIANCE
YOUR PATIENTS TRUST YOU
YOUR IT SHOULD BE WORTHY OF THAT TRUST.
RIATA Technologies delivers managed IT services built for Austin's dental practices, medical offices, clinics, and DSOs. Where patient data isn't optional to protect, imaging and EMR systems can't lag, and downtime is simply not an option.
Microsoft Certified
Verified IT Partner
INDUSTRIES
WHO WE SERVE
General Dentistry
Orthodontics
Medical Practices & Clincs
Specialty & Surgical Practices
Multi-Location DSOs
Multi-Site Medical Groups
SOUND FAMILIAR?
IT PROBLEMS THAT DENTAL & MEDICAL PRACTICES CAN'T AFFORD TO IGNORE
A breached patient record, a sensor or PACS system that won't pull an image during a full schedule, a front-desk PC frozen at 8am — these aren't hypotheticals. They happen every week. Generic IT vendors don't understand the stakes. We do.
A DATA BREACH COULD END PATIENT TRUST
Patient records carry serious HIPAA exposure when compromised. Most practices are one phishing email away from a breach notification letter they don't want to send.
DENTAL - MEDICAL - DSO - SPECIALTY
Imaging, EMR & PACS Downtime Stops Patient Care
When DICOM imaging, your PACS/VNA archive, or your EMR/EHR won't load, the patient is sitting in the chair or exam room waiting. Slow networks and aging hardware turn a five-minute task into a twenty-minute delay.
DENTAL - MEDICAL - DSO - SPECIALTY
Ransomware Is Actively Targeting Healthcare
Dental and medical practices are prime ransomware targets because patient data is valuable and many offices are under-protected. One unpatched workstation is all it takes.
DENTAL - MEDICAL - DSO - SPECIALTY
REMOTE WORK CREATED SECURITY GAPS YOU HAVEN'T CLOSED
Providers and office managers checking schedules or charts from home Wi-Fi or personal devices is a liability, not a perk, if those connections aren't secured.
DENTAL - MEDICAL - DSO - SPECIALTY
Practice Data Lives in Too Many Places
Patient files split across Dentrix, Eaglesoft, Open Dental, an EMR/EHR system, a shared drive, and a server nobody's touched since 2019. When staff need a chart fast, the last thing you want is a scavenger hunt.
DENTAL - MEDICAL - DSO - SPECIALTY
Downtime During Patient Hours Is Catastrophic
A full schedule with a down network isn't just inconvenient — it's rescheduled patients and lost revenue. Proactive IT prevents the outages that don't have good explanations.
DENTAL - MEDICAL - DSO - SPECIALTY
15+
YEARS SERVING AUSTIN
24/7
MONITORING & SUPPORT
100%
LOCALLY AUSTIN-OWNED
<1hr
AVG. RESPONSE TIME
WHAT WE DO
IT Services Built for Practices That Handle Patient Data
From a single dental operatory to a multi-site medical group, we deliver the cybersecurity, compliance, and uptime that patient-facing practices actually need.
01
ENTERPRISE-GRADE CYBERSECURITY
Multi-layered protection including endpoint detection & response (EDR), email security with anti-spoofing, dark web monitoring, and security awareness training. We assume your practice is a target, because it is.
✓ Includes phishing simulation training for your team.
02
BACKUP, RECOVERY & BUSINESS CONTINUITY
Automated, encrypted, tested backups of patient records, images, and practice data. We define your Recovery Time Objective and test it regularly, so recovery is measured in hours, not days.
✓ Monthly verified restore tests, not just set-and-forget.
03
Imaging, EMR & Practice Management Optimization
Network and workstation tuning built for DICOM imaging, PACS/VNA archives, and HL7 data integration — plus dental platforms like Dentrix, Eaglesoft, Open Dental & Curve Dental and medical EMR/EHR and billing systems — so charts, schedules, and images load the moment you need them.
✓ Tuned for imaging, sensor & EMR performance, not just email.
04
ZERO TRUST NETWORK ACCESS
Secure remote access that doesn't rely on VPNs your office manager hates. Multi-factor authentication, conditional access policies, and device compliance checks for providers and owners working from anywhere.
✓ Enforced MFA across all users, apps, and devices.
05
RESPONSIVE HELP DESK THAT KNOWS YOUR FIRM
Austin-based engineers who understand your practice management software, your billing systems, and the fact that your team needs answers fast — not a ticket queue.
✓ Familiar with Dentrix, Eaglesoft, Open Dental, EMR/EHR & Weave.
06
Secure Multi-Location Networking & Concierge Support
Standardized, centrally managed systems across every location for DSOs and multi-site medical groups, plus Residential Concierge IT support for doctors, dentists, PAs, and providers working from home.
✓ Centralized visibility across every practice location.
WHY PRACTICES CHOOSE RIATA ?
WE TREAT YOUR PATIENT DATA LIKE IT'S OUR OWN LIABILITY — BECAUSE IT KIND OF IS.
Your reputation is built on discretion, accuracy, and trust. We hold our IT work to the same standard. Here's what sets us apart from every other MSP competing for your business.
01
LOCAL ADVANTAGE
AUSTIN-OWNED & OPERATED
No franchise, no offshore call center, no rotating technicians who don't know your setup. We're your Austin neighbors, and when something is urgent, we show up — in person if needed.
02
INDUSTRY FLUENCY
We Speak Dental & Medical
We understand DICOM imaging, PACS/VNA, EMR/EHR, HL7 integration, Dentrix, Eaglesoft, and Open Dental. Your IT partner should know why a sensor outage or EMR slowdown matters — not treat you like another invoice.
03
.png)
COMPLIENCE
COMPLIANCE-AWARE, NOT COMPLIANCE-SCARED
We don't just tell you what HIPAA, HITECH, and PCI require — we align our program with the HHS CSA 405(d) Health Industry Cybersecurity Practices framework and help you document it and prove it during an audit.
04
PRICING
Transparent, Unbundled Pricing
Clear, itemized pricing so you know exactly what you're paying for and why. No surprise bills when something breaks, no nickel-and-diming for after-hours calls.
05
RELATIONSHIP
A REAL PARTNER, NOT A VENDOR
You'll have a dedicated account manager who understands your firm's structure, your software, and your growth plans. Not a different technician every time you call who needs five minutes to find your account.
06
PROACTIVE
WE FIX PROBLEMS BEFORE YOU NOTICE THEM
24/7 monitoring catches failing hardware, security anomalies, and performance issues before they become your problem. That's what proactive IT looks like — and it's the only kind we offer.
YOUR NEXT PATIENT DAY SHOULDN'T INCLUDE AN IT CRISIS
Let's spend 30 minutes reviewing your current IT setup — at no cost, no obligation. You'll leave with a clear picture of where your risks are and what it would take to fix them.
WHAT SETS US APART
BUILT DIFFERENT. BY DESIGN.
Four principles that shape how we work — and why firms that switch to RIATA don't switch back.
01
SECURITY-FIRST MINDSET
We prioritize the protection of your data and your clients' information.
02
CLEAR, RESPONSIVE COMMUNICATION
We explain IT in plain language and always keep you informed.
03
STRATEGIC IT PLANNING
We align technology with your business goals and future growth..
04
DEEP EXPERIENCE WITH HEALTLTHCARE PRACTICES
We understand the unique needs of dental and medical offices, clinics, and DSOs and deliver solutions that fit.
GET IN TOUCH
LET'S TALK ABOUT YOUR PRACTICE'S IT
Whether you're dealing with a specific problem today or just want to benchmark your current IT against best practices, we're happy to have the conversation. No sales pressure, just straight answers.
(512) 972-6004
Mon–Fri 8am–6pm CT · 24/7 emergency support
Austin, TX — Serving the Greater Austin Metro
FREE IT ASSESSMENT INCLUDES:
-
Network, image & EMR review
-
HIPAA Security risk identification
-
Backup verification status
-
Software and licensing audit (Dentrix, Eaglesoft, Open Dental & more)
-
Written recommendations report