Self-Managed vs MSP

There are key differences between Self-Managed IT as compared to an IT/Managed Service Provider (MSP).  It is important for every business to understand and evaluate these differences as the technology landscape has changed and more options are available.  

Your business may benefit by transitioning to Self-Managed IT.   Learn More on how.

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Self-Managed vs MSP

What are the key differences between services provided by an MSP,

versus an internal Self-Managed IT support model? 

 

Managed Service Providers (MSPs) have 'standardized' offerings, thereby requiring the customer to settle only for what the MSP knows and sells.  The cost of these solutions are ‘bundled’ into their fixed-fee price which provides little transparency to the customer and for what they are paying.

The 'unlimited' help desk offering that many MSPs tout has diminished in value as the key line-of-business applications move to the cloud.  Issues related to infrastructure, servers, desktop repair and cabling are less prevalent, yet MSPs continue to staff at this level, and build this cost into their 'unlimited' offering.  

 

Self-Managed IT allows the business to bypass this middle-man effect thereby achieving more cost savings and transparency for the costs of these solutions.  The business also has more direct control over these solutions to ensure a better fit for the company's needs, especially as it applies to industry specific technology.

Companies that provide their own internal tech support benefit as their service levels are more industry-specific.  An internal tech support person or team is also more knowledgeable of the business work flow and nuances and has access to numerous options to fill in the gaps.  This makes the business more nimble and agile in how they implement and support technology.